DYAD provides knowledge management tools and techniques that add value to corporate processes. The flow, the tasks and the rules are defined and monitored so you know exactly what's going on. A gut feel for what's working is a fine thing but hard and measurable evidence will always take the day.

Virtually every job today is assisted to some degree by computer systems. But through poor systems design, many companies are suffering from isolated data, bottlenecks and inefficiencies. Raw and unstructured data and silo-based processing makes it difficult for them to assess critical performance issues. Information is often lost, duplicated or simply unaccessible and problems are compounded everywhere.

Knowing what's going on in the business is not always easy. Departmental performance assessments are difficult to reconcile with broader cross-functional goals. Impacts are subtle and the lack of defined metrics management leaves companies with only a profit or loss value to measure overall performance. Things like customer satisfaction, employee morale, and product or service innovation are key business indicators but can be very difficult to measure.

But with today's technology, corporations can re-engineer their processes to get more from their employees and more from their information technology. They want their staff to be empowered and confident and to be able to respond to new situations quickly and easily. They want software systems that promote and enable innovation and that add value to each step of the processing flow. And now more than ever, they want to be competitive through best business practices at every level.

To add value requires an understanding of the purpose, timing, tasks, precedence, skills, rules, outcomes and flow. In addition, there's a need to create electronic work flow procedures that win compliance from the workers by being sensible and fair. This means that the volumes of work to be handled and the distribution of that work are reasonable and within the expectations of everyone involved.

But the real value from a workflow system today, is the simplicity and speed with which it can be changed to accommodate improvements. And when employee suggestions are offered and implemented, the ownership and morale become key factors in streamlining the business. People can see that their contributions can take effect and everyone benefits.

Data Solutions – many field activities are currently being tracked and audited for Project completion where the data is typically after the fact and inaccurate. FDC Solutions provides a method for you to be able to track time, materials, assets, activity and progress on any field project…without the paperwork. Our systems allow you to have data that is recorded and entered only once into wireless devices. This frees up time for administrative personnel, eliminates duplicate data entry and keeps information up to date with real time and/or batch (store and forward) methods. Using drop down menus, check boxes and default values, the whole business process can be customized to streamline your field data collection on touch screen devices, minimizing (often eliminating) key entry of information and paper work.

RFID Technology – with asset tracking and inventory systems requiring more and more information, Radio Frequency IDentification is often used to write information to and read information from products and/or pallets where ever they are as well as many tags being read at once. The advantages of RFID tags are that they can be read without a clean line of site, from a distance and altered if and when needed. This technology can enhance any data application by improving accuracy and asset tracking.

Bar Code Systems – marking any product with cost effective labeling allows for high accuracy and increased efficiencies when tracking items. This low cost technology does require a “line of sight” to be able to scan the bar code label and, unlike RFID technology only one bar code can be read at a time. This technology is particularly useful in controlled environments (warehousing, distribution, storage, inventory, etc.). Delivery applications also benefit from this data collection technology and, as with RFID technology, enhances the information going to and from an ERP system.

GPS Tracking – solutions offer instantaneous location of assets in the field. Satellite tracking is done by “triangulation” and is relatively accurate. Systems can be configured to “locate” constantly, occasionally (i.e. every 30 minutes) or when needed. Information can also be retrieved from a “black box” device offering useful data such as speed, idle time, engine start/stop, etc. Retrieving the data is typically done by transmission over the cellular networks. These solutions work well when interfaced with dispatch and maintenance tracking products.

Hardware – A wide variety of hardware devices are available for today’s data solutions. We offer mobile devices for office and outdoor applications, wireless connection or “cradled” communication, able to capture customer signatures and rugged to withstand drops in the field.

Tags and Labels – with a huge range of data collection applications, tags (RFID) and labels (Bar Code) need to fit the environments and products. We will find the right tag or label that will fit the application so that you will continue to accurately track important data.

DYAD staff are on duty to serve you and can be contacted at 416-512-7000

E-Mail Contacts:

David Balmer, General Manager

Brad Elliott, consultant

Robert Pfaff, General Manager, FDC Solutions

Scott Lower, Sales Manager, FDC Solutions

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DYAD provides medical claims processing and physician payroll systems to major hospitals in the southern Ontario area. All medical claims are electronically reviewed to ensure their accuracy, reasonability, and integrity within OHIP and other 3rd party processing rules. The systems can be established to work within group practices where variable ceilings and compensation plans exist or they can work purely for the individual need.

Medical claims, membership fees, allowances, patient records, and other practice-related information or entries can be processed directly via an Internet submittal or by a service agency. Payroll deposits can be automatically deposited to the individual's bank account. Revenue and service analysis reports are available as standard items as well as any customized reports on demand.

On behalf of the Metropolitan Toronto Home Care Program, DYAD developed a patient services scheduling system. This system caters to those individuals who require either medical or social services to be delivered to their homes. Using one or more service providers, the system is used to create and track service deliveries as requested and scheduled through regional co-ordinators. Individuals just discharged from hospitals or people who are in need of social services such as cleaning or transportation are the prime end users of this system.

Cognos is the world leader in business intelligence (BI) and performance planning software for the enterprise. Cognos solutions let companies improve and direct corporate performance by enabling all of the key steps in the management cycle—from planning and budgeting, to measuring and monitoring performance, to reporting and analysis. Cognos is the only company to support all of these key management activities with a complete solution that spans all of the essential components of CPM—enterprise planning, scorecarding, and business intelligence.

DocFinity: Document Management Solutions with Infinite Possibilities
In a world where transactions are completed in nanoseconds and business relationships stretch across the globe, Optical Image Technology, Inc.’s (OIT) DocFinity® Suite provides high-volume enterprise-wide electronic document management (EDM), content management, and document imaging solutions to create faster, smarter, and more revenue-driven organizations. With its suite of award winning electronic document management system (EDMS) modules, Optical Image Technology, Inc. powers traditional business processes of all sizes to store, manage and retrieve its valuable business data. Optical Image Technology Inc.’s EDM e-Solutions combine this technology with the cutting-edge power of the web to enable CRM, EBPP, global workflow, content management, and document imaging solutions. Since 1986, Optical Image Technology, Inc. and its DocFinity Suite has offered scalable, truly integrated EDM solutions including COLD-ERM, Content Management / Document Management / Document Imaging, Process Automation / Workflow, Browser Access, Hierarchical Storage Management, Print/Fax Server, Email Server, XML FormFLOW and Data Mining. The integrated DocFinity Suite of software truly is the total solution for document management.

The DocFinity Suite of Products enables Content Management, Process Fulfillment, Report Management, e-Transaction Management, Workflow Automation, Data Mining, Knowledge Management, e-Mail Management, Document Management, and Document Imaging.

Ultimately, every client has their own "unique" needs. Building solutions to meet these needs is what we do best. Our approach is all about getting everything on the table. Process flow, corporate data, and user expectations at every level require user involvement, feedback and regular communication. And, as each phase unfolds, it is the stakeholder review and acceptance that everyone of project success.

After 30 years of diverse systems developments, it is the quality of the communication every time that makes everything happen. And because systems are rarely static, it is the ability to communicate change that makes the difference. The DYAD methodology ensures that every voice is heard and that the team always moves forward "together".

DYAD InfoSYS Ltd provides performance measurement, content management and electronic workflow systems. Our services help organizations to get more from their staff and more from their technology investments. Our goal is to align people, tasks and technology to deliver measurable results for comparison against a corporate plan. We know that people and not technology are the mainstays of business success. But good people with good technology can always make a good company even better.

Today, knowledge is the most important competitive weapon. The kind of knowledge referred to is everything known about an organization, its employees, its products, its services, its processes, its affiliates, its suppliers, and its competitors. And it's having an agreement on what that knowledge is, where it comes from and how to share it that enables the business to capitalize on it in an increasingly competitive world. Current perspectives suggest that everything a company "knows" is of far greater value than what it owns. Knowledge today is of two kinds: we either know something ourselves or we know where to find it. DYAD's services deal exactly with this. And with knowledge comes strategy. With strategy comes results. With results comes measurement.

Every organization has "special" knowledge. It's called tacit knowledge and it's highly valuable. Tacit knowledge is often unwritten and unspoken. It's why people do things a certain way and why business can hit a roadblock from time to time. When the new computer system is implemented, it doesn't always succeed because somewhere there's tacit knowledge that was never taken into consideration. For the most part, tacit knowledge is buried treasure. It's what people do, sometimes unconsciously, in their daily round of tasks and it's the intellectual capital of every organization.

The trick is to make tacit knowledge explicit and to benefit from it by closer inspection. We need to identify and rethink old-fashioned business methods and assumptions. We need to challenge outdated rules and procedures; to bring a wider perspective; to replace silo-thinking; and to find better ways of getting work done. Collectively, we need to know: the purpose of the work, the tasks at each stage, the criteria that accompanies it, the people that do it and how it all flows. This puts work on a solid and exposed foundation so it can be examined and constantly improved. This process is provided by DYAD and it's called Electronic WorkFlow Management.

Today, companies are also realizing that measuring corporate performance using only financial indicators is insufficient. A more valuable assessment is now tied to things like: product innovation, brand loyalty and market share. In addition to getting and keeping customers, companies are equally concerned about getting and keeping staff and things like staff turnover; skills contribution, promotion history and education are strong indicators of the real health of the business organization. But whereas financial results are more formulaic in their structure and easier to compile, information gathering on employees and customers is a more demanding exercise.

Generally, the need to find better measuring criteria can be summed up in the question - what's driving the business? In response, a wide range of new indicators called metrics are being employed in each of the major market sectors. These metrics are the vital signs of the business. These kinds of dynamic analysis and reporting are made possible with Business Intelligence [BI] systems - a new and powerful technology that enables business to quickly find out what its main business drivers are and to modify its strategies in response.